Shipping & Returns
Shipping rates are weight-based. To meet the policy guidelines of a few of the shipping companies we use, package weights may be rounded up to the next full pound.
We are not responsible to refund or replace packages when the tracking information states the package was delivered. There will be No exceptions to this policy.
International buyers are responsible for:
International buyers are responsible for all shipping costs to include, if applicable, import duties, VAT, GST, or other import taxes.*** We ask that International customers not request packages be labeled as Gift or the dollar amount paid for the item, shown on the customs forms, be reduced to save on taxes, in doing so the buyer is asking that we break the law, which we will not.
First Class International shipping offers little to No Tracking Information beyond the US boarders, if any is provided we have found that it is unreliable and inconsistent at best. Also First Class International packages cannot be insured.
Due to these facts we do not give refunds or replacements for lost packages. We take great care to verify that the shipping information you've provided is correct. That being said, please know that once we hand off your package to USPS we have no control over the routing and/or destination of the package (we wish we did).
TIP: If your package has not been delivered we suggest you contact customs; we have had many buyers whose packages have been held up or “stuck” in customs.
Best Methods to Receive International Tracking Information:
If you want to be able to track your package and have the choice to pay for insuring your package, we suggest you select Priority or Express International shipping, both do provide tracking of international shipping and allows you the choice to pay for the packages to be insured. Of course Express International provides the most detailed tracking.
We make every effort to represent each item correctly and honestly. However, in the unusual instance that there is an issue and both seller and buyer have agreed that a return is required, we will accept a return. The item must be returned within seven days of arrival and in the same condition as it was shipped.
The customer is responsible for the cost of shipping the item being returned, however if the return is a result of our error (you received an incorrect or defective item, etc.) we'll pay the return shipping costs. Once we have received the item and all conditions are met, we will gladly refund the original purchase price less shipping fees (unless we paid for shipping).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
International: Due to the fact that First Class International shipping offers little to no tracking information beyond the US boarders we cannot offer refunds for lost items. The only tracking available is through Priority and Express International shipping.